Carpet & Flooring COVID-19 Update I January 2021

Following the Government announcement made on the 4th January 2021, outlining a National lockdown, we would like to confirm that as an essential provider to the construction industry, all Carpet & Flooring branches continue to remain open with a delivery & collection service available. All branches are operating with strict adherence to Government advice.

Why not take advantage of our call & collect service that provides you with a timed collection slot, at your convenience, enabling you to pick up your goods and get on with the job ahead. Click here for guidance on call & collect from branch.

Social distancing rules will be enforced at all times, and deliveries will be contingent on the support of our customers in upholding these rules. Please be aware that during this period delivery lead times may be extended, but we will advise you at the time you place the order.

At all times we continue to take the following steps to help prevent the spread of the virus:

  • Providing regular advice to colleagues on maintaining the highest hygiene standard
  • Maintaining social distancing rules
  • Customers will not be asked to sign for deliveries. Our drivers will sign on behalf of the customer with note of the full name of the person taking delivery

We will continue to review the current situation and will keep you informed of changes to our services as and when they happen.

The safety of everyone is our number one priority and we would like to thank you for all your support and understanding during these difficult and uncertain times.

Unsure where your local branch is or have a question? Click here to find your local Carpet & Flooring branch.

If you have any questions, issues, or concerns about any of the above then please do not hesitate to contact your local branch or normal point of contact. Alternatively, you are able to contact us via the following:

Email: customer.services@carpetandflooring.co.uk

Telephone: 01527 511860

Live Chat with Customer Services: Visit the Carpet & Flooring website and click on the orange icon at the bottom right of any webpage to chat with a member of our Customer Services team

Please take care and stay safe during this period of uncertainty.