Site Requirements

Carpet & Flooring products are intended for inside installations on dry, properly prepared floors. The product is not intended for installation on walls, ramps, outside or on wet surfaces.

Carpet & Flooring are not responsible for any product failure if floor preparation and installation procedures are not followed. Use only Carpet & Flooring approved installation materials.

It is the responsibility of the installation contractor to test the floor to make certain it is properly prepared and ready for installation of Carpet & Flooring products.

All Carpet & Flooring products should be inspected for dye lot, style, colour, size, quality and shipping damage prior to installation. Do not install Carpet & Flooring products if any problems are noted.

Check and Acclimatise 

Batch Number – Before commencing to install our products please check that tiles, broadloom or sheet are from the same production lot or batch number. This number is stamped on the back of each tile and on the carton labels. In view of slight colour variations occurring in production, it is important that batches are not mixed.

The room temperature (minimum 18°c) and humidity should be constant at least 24 hours before and after the floor is laid. Tiles should be removed from their outer boxes and laid out loosely on the floor. Tile should then be left for 24 hours to acclimatise before laying.

Underfloor heating 

If tiles are to be installed on an underfloor heating system, then the maximum surface temperature of the heating system must not exceed 27°c. The underfloor heating should be switched off for 48 hours before and after installation.

Sub Floors/Floor Preparation 

The floor must be structurally sound, and dry prior to installation of Carpet & Flooring products. Any curing chemicals, sealers, finishes or other chemical treatments used on floors must be compatible with the Carpet & Flooring backing and the Carpet & Flooring approved adhesive systems.

Clean the floor of all excess concrete spots, solid debris or paint spots using suitable scraping methods. Completely remove all wax, dirt, grease, paints or old adhesives. DO NOT use solvents to clean the floors. Sweep and vacuum the whole area. Make sure all perimeter areas are clean. Smooth nonporous floors should be damp mopped prior to product installation. All dust must be removed to ensure proper adhesion on Carpet & Flooring products.

All porous, gritty, chalky and dusty surfaces must be affectively primed. All patched areas must be fully primed. Surfaces that are nonporous do not require a primer.

The primer can be applied using a paint roller. Allow the primer to dry completely or follow manufacturer’s instructions prior to continuing with the installation.

Additional sub floor information: Where laying on uneven timber floors or on floors with gaps between boards, lay plywood or hardboard (rough side uppermost) over existing floorboards and nail or staple them down in a 6″ grid pattern.

If the subfloor is concrete and is uneven or has broken plastic or vinyl tiles, which cannot easily be removed, it should be made level with a latex screeding compound. Carpet may be laid on wood parquet or quarry tile floors providing the subfloor is prepared adequately and has a functional damp-proof membrane.

Adhesive Application

Carpet & Flooring recommended adhesives are displayed on the reverse of each sample folder. The application of adhesive must be across the whole sub floor, not sectional to ensure that good adhesion is made between the tile and the sub floor at all times.

In extra heavy wear areas, including areas where there will be wheeled traffic, or where intense stiletto heel traffic is anticipated, we recommend the use of a permanent adhesive.

Please note that manufacturer’s guidelines on the adhesive application must be followed at all times, to ensure that you are obtaining the maximum adhesion expected when installing Carpet & Flooring products.

Tile Installation

Directional arrows are printed on the back of all tiles.

Determine the ‘arrow direction’ for the installation and make sure all tiles are installed in the same direction, unless chequerboard, ashlar or brick pattern is required. (Please see Tile & Plank Installation for guidance).

Start from the intersection point in the centre of the floor and install the first line of tiles along the centre line. Install the second line of tiles along the perpendicular centre line. Keep all tiles exactly on the chalk lines. Fit the tiles snugly next to each other. Do not force the tiles. Press the tiles firmly onto the floor when properly positioned. Tiles can be removed from the floor at any time for realignment, extra care should be taken when installing into permanent adhesive.

Joints between tiles are accentuated if the surface pile is trapped between adjacent tiles. This can be avoided by carefully pushing back the surface pile and tightly butting the tiles to one another, but avoid undue pressure, which might cause tiles to buckle or tent.

Take care making sure the edge of the tiles are unable to slide under the skirting boards or other perimeter detail, if this can occur, then they should be fixed to the subfloor using adhesive. This is important, as any movement at the edge will tend to loosen the while installation.

Where tiles are used in conjunction with chair castors some flattening of the pile will occur and it is therefore essential to use keyhole mats to protect the surface pile of the carpet.

Castor cups should be used under heavy point loads.

It is essential to have a good barrier zone to help protect your tiles. Including entrance areas, barrier zones should be greater than 3 linear metres.

Continue to install the tiles in a stair step or pyramid pattern starting from the intersection point. Check to make sure the tiles are properly aligned at the edges during installation.

Install border tiles by placing a tile face down exactly on top of the last full line of field tile, keep the arrows pointed in the same direction. This is the cut tile. Take another full tile and butt it against the wall allowing it to fall on top of the cut tile. This is the reference tile. Score a line on the back of the cut tile using the edge of the reference tile as a guide. Cut the cut tile along the reference line. Do not cut through the field tile. Install the cut tile with the cut edge along the wall. Doorways and other permanent objects can be fitted using this method, by making a pattern or by measuring techniques.

During manufacture and transportation, carpet tiles have been subject to a certain amount of crushing. If after laying the surface appears to be flattened, a thorough vacuuming and normal wear will eliminate this after a few days.